Retention-First CRM for India

Never lose a
customer to silence
again.

Shih-Fu automates follow-ups, service reminders, and re-engagement for any service-based business across India — so no customer ever slips through the cracks.

Start Free — No Card NeededSee how it works
30-day free trialNo setup feesMade in India
Live Reminder Queue4 Active
PS
Priya Sharma
Wellness Clinic — Annual checkup due
Due Today
RM
Rahul Menon
AutoFix Garage — Oil change reminder
SMS Sent
SK
Sunita Kumar
Glam Studio — Colour retouch cycle
In 3 Days
VA
Vikram Anand
QuickServe — Maintenance due
WhatsApp
+3 customers rebooked this week via reminder
68%
Revenue lost to missed follow-ups
3x
Higher retention with automation
5 min
Average setup time per business
Zero
Manual follow-up work required
Built for Service Businesses

Any business that serves customers
can use Shih-Fu.

Whether you run a clinic, a garage, a salon, a repair shop, a fitness studio, a home services company, or any business where customers come back — Shih-Fu keeps the relationship alive automatically.

Clinics and HealthcareAuto Repair and GaragesSalons and SpasFitness and WellnessHome ServicesRepair ShopsPet ServicesEducation and CoachingReal EstateRetail StoresHospitalityand many more...
A
Automated Follow-Ups
Set it once. Shih-Fu automatically sends reminders on the right day via WhatsApp, SMS, or Email — without you lifting a finger.
  • Time-based triggers
  • Condition-based rules
  • Multi-step sequences
B
Customer Lifecycle Tracking
Every visit, purchase, and service is logged. Know exactly who is active, who is dormant, and who is about to churn — before it happens.
  • Full service history
  • Lifetime value tracking
  • Churn risk alerts
C
WhatsApp, SMS and Email
Reach customers on the channels they actually use. Messages go out in your business name — customers never see Shih-Fu.
  • 500M+ WhatsApp users in India
  • TRAI DLT compliant SMS
  • Branded email reminders
D
Revenue Recovery Dashboard
See exactly how much revenue you are losing to missed follow-ups — and how much you have recovered through automated reminders.
  • Revenue at risk view
  • Reactivation tracking
  • Reminder ROI reports
E
Multi-Location Support
Manage multiple branches, staff members, and customer lists from a single dashboard. Each location stays isolated and organised.
  • Unlimited locations (Scale plan)
  • Per-staff access controls
  • Consolidated reporting
F
Works in Your Language
Send reminders in the language your customers speak — Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, and more.
  • 10 Indian languages
  • Per-customer language preference
  • Bilingual message templates
The Workflow

Five steps. Fully automatic.

1
Customer Added
Via form, QR code, CSV import, or manual entry.
2
Service Logged
Record every visit, job, or appointment with full details.
3
Rules Trigger
The system calculates when to reach out next.
4
Message Sent
Personalised reminder delivered on their preferred channel.
5
Customer Returns
New event logged, cycle resets. Retention grows.
Omnichannel Messaging

Meet customers where
they already are.

Every message is branded as your business. Customers never see Shih-Fu.

WhatsApp
The #1 messaging app in India. 98% open rate.
SMS
Instant delivery. No internet or app required.
Email
Detailed reminders, receipts, and special offers.
Sample Messages
WhatsApp
Namaste Priya! Aapki annual service ka time aa gaya hai. Aaj hi appointment book karein — reply YES karein.
SMS
Dear Rahul, your next service is due. Book your appointment today. Reply BOOK to confirm.
Email
Hi Sunita, it has been a while since your last visit. We have a special offer waiting for you this month.
Early Feedback

Businesses across India that never forget
outperform those that do.

★★★★★

"We used to lose 30 to 40 percent of our annual customers simply because we forgot to send reminders. Shih-Fu ended that problem completely."

Dr. Priya Nair
PawCare Clinic, Bengaluru
★★★★★

"Our rebooking rate went from 42 percent to 71 percent in 90 days. The WhatsApp reminders feel personal — clients think I message them personally."

Deepika Iyer
Glam Studio, Mumbai
★★★★★

"I have 800 plus customers. Before Shih-Fu, maybe 60 came back regularly. Now my service bay is booked two weeks out. The ROI is undeniable."

Suresh Anand
SpeedTrack Auto, Chennai

Your customers are waiting
to hear from you.

Join thousands of service businesses across India using Shih-Fu to retain more customers automatically. First 50 businesses get 3 months free.

Create Free AccountSign In to Dashboard
No credit card required. Setup in 5 minutes.